fg66 Privacy Policy — Your Data, Protected

Privacy at a Glance

1. Introduction

fg66 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform available at fg66.buzz, which is designed exclusively for adult players in Bangladesh. This Privacy Policy ("Policy") describes how fg66 collects, uses, stores, shares, and protects personal data relating to registered players and visitors to the Platform. It also sets out the rights that players have in relation to their personal data and explains how those rights may be exercised.

By registering an account with fg66, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the fg66 Platform.

2. Information We Collect

fg66 collects personal data that you provide directly, data generated by your use of the Platform, and in certain cases data obtained from third-party verification services. The categories of personal data we collect include:

• Identity data: full name, date of birth, and national identity information provided during account registration or KYC verification.
• Contact data: mobile phone number and email address used to register and communicate with fg66.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (such as bKash wallet number or Nagad account reference), and account balance history.
• Gameplay data: game session history, betting activity, wagering patterns, game preferences, and bonus usage records.
• Technical data: IP address, device type and model, operating system, browser type and version, session timestamps, and referring URL.
• Communications data: records of messages, emails, and live chat interactions between you and the fg66 support team.

fg66 collects only the personal data that is necessary for the purposes described in this Policy. We do not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health information) unless it is directly relevant to a responsible gaming assessment or is required by applicable regulation.

3. How We Use Your Information

fg66 uses personal data for the following purposes. Each purpose is supported by an appropriate legal basis, as set out in Section 4 of this Policy:

• Account management: to create, maintain, and administer your fg66 account, including verifying your identity, processing deposits and withdrawals, and managing bonus allocations.
• Service delivery: to provide access to casino games, sports betting, live dealer tables, and all other features of the fg66 Platform.
• Fraud prevention and security: to detect, investigate, and prevent fraud, money laundering, prohibited conduct, and unauthorised account access.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling, to apply deposit limits and self-exclusion tools, and to support players who request assistance under our responsible gaming commitment.
• Legal compliance: to fulfil obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: to analyse aggregated gameplay and usage data in order to improve the Platform's performance, user experience, and game selection.

4. Legal Basis for Processing

fg66 processes personal data only where a valid legal basis exists. The legal bases on which fg66 relies are:

• Contractual necessity: processing required to create and maintain your account, verify your identity, process transactions, and deliver the services you have requested from fg66.
• Legal obligation: processing necessary to comply with applicable legal requirements, including anti-money laundering obligations, age verification duties, and responses to lawful authority requests.
• Legitimate interests: processing carried out in fg66's legitimate business interests, including fraud detection, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: where fg66 sends you optional marketing communications or uses non-essential cookies. You may withdraw consent at any time by contacting the support team or adjusting your browser cookie settings.

5. Sharing of Personal Data

fg66 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following limited circumstances, and only to the extent necessary for the purpose described:

• Payment processors: financial transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely for the purpose of processing deposits and withdrawals on your account.
• Game providers: limited technical session data may be shared with third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Spribe and others) to enable access to and operation of their games on the Platform.
• Identity verification services: identity and document data may be shared with third-party KYC and age verification providers for the purpose of fulfilling our age verification and anti-money laundering obligations.
• Legal and regulatory authorities: personal data may be disclosed to relevant authorities, including law enforcement agencies, where fg66 is required to do so by law, court order, or regulatory direction.

6. Cookies and Tracking Technologies

fg66 uses cookies and similar tracking technologies to operate the Platform effectively and to understand how players use it. The categories of cookies in use are:

• Essential cookies: required for the Platform to function, including session authentication, login state, and security tokens. These cannot be disabled without preventing you from using the Platform.
• Analytics cookies: used to collect aggregated, anonymised information about how players navigate the Platform. This data helps fg66 identify pages that perform well, pages that need improvement, and features that players use most frequently.
• Preference cookies: used to remember your account settings and preferences, such as language selection and display options, so that they are retained between sessions.

You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent you from logging into your fg66 account and accessing the Platform. Disabling analytics or preference cookies will not affect your ability to use the Platform but may reduce the personalisation of your experience.

7. Data Retention

fg66 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods applied by fg66 are as follows: account data (including identity documents, contact data, and financial records) is retained for a minimum of five years from the date of account closure, in line with applicable anti-money laundering requirements. Gameplay and transaction data is retained for five years from the date of each transaction or session. Communications data (support messages and emails) is retained for three years from the date of the communication.

When the retention period applicable to a category of personal data expires, fg66 will securely delete or anonymise that data. Where data has been anonymised, the anonymised dataset may be retained indefinitely for analytics purposes, as it no longer constitutes personal data.

8. Data Security

fg66 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the fg66 Platform, access controls limiting data access to authorised personnel only, secure server infrastructure with regular security assessments, and monitoring systems designed to detect unauthorised access attempts in real time.

Notwithstanding these measures, no method of data transmission over the internet or electronic storage is entirely secure. fg66 cannot guarantee the absolute security of personal data. In the event of a data breach that is likely to result in a risk to the rights and freedoms of players, fg66 will take appropriate steps to contain the breach and notify affected players in accordance with applicable requirements.

9. Your Rights

As a player whose personal data is processed by fg66, you have the following rights in relation to that data. To exercise any of these rights, please contact the fg66 support team using the email address provided at the end of this Policy:

• Right of access: you may request a copy of the personal data that fg66 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to rectification: you may request correction of any personal data held by fg66 that is inaccurate or incomplete.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations that require fg66 to retain the data for a specified period.
• Right to restrict processing: you may request that fg66 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to object: you may object to the processing of your personal data where fg66 relies on legitimate interests as the legal basis, including processing for direct marketing purposes.

fg66 will respond to all data rights requests within a reasonable timeframe. In certain circumstances, fg66 may be unable to fulfil a request — for example, where deletion of data would prevent fg66 from meeting its legal retention obligations. In such cases, fg66 will explain the reason for being unable to fulfil the request in full.

10. Third-Party Links and Services

The fg66 Platform may contain references to or integrations with third-party services, including game providers and payment processors. These third parties maintain their own independent privacy policies and data practices. fg66 is not responsible for the privacy practices of third-party services accessed through or in connection with the Platform. Players are encouraged to review the privacy policies of any third-party service they interact with.

11. Children's Privacy

The fg66 Platform is strictly for adults aged 21 and above. fg66 does not knowingly collect personal data from persons under the age of 21. If fg66 discovers that personal data has been collected from a person under this age, that data will be deleted immediately and the associated account will be closed. If you believe that a person under the age of 21 has registered an account with fg66, please notify the support team immediately at [email protected].

12. Changes to This Privacy Policy

fg66 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. Where changes are material — meaning they significantly affect how fg66 collects or uses personal data — fg66 will make reasonable efforts to notify registered players via account notification or email prior to the changes taking effect.

Your continued use of the fg66 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and may request closure of your account by contacting the support team.

13. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how fg66 handles your personal data, please contact the fg66 support team. All privacy-related enquiries will be handled promptly and in confidence.