Responsible Gaming at fg66

Our Responsible Gaming Commitment

At fg66, responsible gaming is not a checkbox or a legal footnote — it is a core part of how we operate. Bangladesh has a passionate gaming community, and we take our duty to that community seriously. We have built the fg66 platform with player safety features embedded from the ground up, because we believe a player who feels safe and in control is a player who genuinely enjoys their time with us.

We provide a range of responsible gaming tools that players can activate through the fg66 support team at any time. These tools include deposit limits, daily and weekly loss limits, session time-out features, and full self-exclusion. If you ever feel that gambling is no longer fun or is starting to affect your daily life, please use these tools or contact our support team immediately. There is no shame in asking for help — reaching out is a sign of strength.

Responsible Gaming Tools Available at fg66

Age Restriction — 21+ Only

fg66 enforces strict age verification as part of the account registration process. Players are required to provide valid identity documentation confirming they are 21 years of age or older before any withdrawal can be processed. Accounts where age cannot be verified will be suspended and any funds held pending review.

If you suspect that a person under the age of 21 is using the fg66 platform, please notify us immediately at [email protected]. We will investigate and take appropriate action without delay. Protecting minors from gambling is a responsibility that fg66 takes with the utmost seriousness.

Setting and Managing Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling within a healthy budget. fg66 allows you to set a maximum amount you can deposit over a chosen time period — daily, weekly, or monthly. Once a limit is active, you will not be able to exceed it during that period, regardless of your account balance. To set or adjust a deposit limit, follow these steps:

1. Log in to your fg66 account and navigate to the Account Settings section.
2. Select "Responsible Gaming" from the settings menu.
3. Choose your preferred limit type — daily, weekly, or monthly — and enter your desired maximum deposit amount in BDT.
4. Confirm the limit. It will take effect immediately. To increase a limit, a 24-hour cooling-off period applies to protect against impulsive decisions.

Time-Out and Session Break Features

Sometimes you simply need a break. The fg66 time-out feature allows you to temporarily suspend your account for a short, defined period without going through the full self-exclusion process. Time-out periods available on fg66 are 24 hours, 48 hours, and 7 days. During a time-out, you will not be able to log in, deposit, or place any bets. Your account and balance are preserved — the break is entirely temporary.

To request a time-out, contact the fg66 support team at any time and specify the duration you need. The support team will activate your time-out within minutes. Once activated, a time-out cannot be cancelled early — this is by design, to ensure the break gives you the genuine breathing space you asked for.

Self-Exclusion

If you feel that gambling is having a negative impact on your life or the lives of those around you, self-exclusion is the most powerful tool available to you. A self-exclusion on fg66 prevents you from accessing the platform for a minimum period of six months. Longer exclusion periods — including indefinite exclusion — are also available upon request. To initiate self-exclusion, follow these steps:

1. Contact the fg66 support team via email at [email protected] and state that you wish to self-exclude.
2. Specify the duration of your exclusion — a minimum of 6 months is required, but you may request up to 5 years or indefinite exclusion.
3. The support team will confirm your self-exclusion in writing and deactivate your account within 24 hours.
4. Any remaining balance in your account at the time of self-exclusion will be refunded to the payment method on file after identity verification is completed.

During a self-exclusion period, fg66 will take all reasonable steps to prevent you from opening a new account. If you attempt to create a new account during your exclusion period, it will be closed upon detection. At the end of an agreed exclusion period, reinstatement is not automatic — you must contact the support team to request reactivation, and a short responsible gaming review will be conducted.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. Being aware of the warning signs is the first step towards getting help. You may have a gambling problem if you recognise any of the following in yourself:

• Spending more money on gambling than you planned or can afford, and feeling unable to stop even when losing.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Neglecting work, family, or social obligations because of time spent gambling online.
• Borrowing money, selling possessions, or using funds intended for essential expenses (rent, food, bills) to fund gambling.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce gambling activity.
• Hiding gambling activity from family members, friends, or colleagues — lying about how much time or money is being spent.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the responsible gaming tools available on fg66 or to contact our support team immediately. You do not need to be in crisis to ask for help — early action is always more effective.

Keeping Gambling Fun — Healthy Habits

Most players enjoy fg66 as a form of entertainment alongside cricket, bingo, and slots — and that is exactly what it should be. These healthy habits help keep gambling enjoyable and in perspective:

• ✔Set a personal budget before you start each session and stick to it — treat it like money spent on any other entertainment.
• ✔Never chase losses. If today is not your lucky day, stop, close the app, and come back another time with a fresh mindset.
• ✔Take regular breaks during play. Stepping away for a few minutes helps you stay clear-headed and in control of your decisions.
• ✔Only play with money you can afford to lose. Winnings are a bonus — never rely on gambling income for living expenses.
• ✔Talk to someone you trust if gambling stops being fun. Sharing concerns with a friend or family member is a healthy first step.

Getting Help — Contact fg66 Support

fg66's support team is trained to handle responsible gaming conversations with care, confidentiality, and without judgement. Whether you want to set a limit, take a break, or discuss a concern, we are here for you around the clock. There is no such thing as a problem too small to mention — if something feels off, please get in touch.